Tinder owner group criticizes App Store rules
The App Store is once again the center of attention of a new challenge from a big developer. After the rant of Epic Games and Facebook, it is now the turn of the group “Match” which is the owner of the famous applications Tinder, OKCupid and Meetic to come and speak.
An inconsistent and unfair policy
The rules of the App Store are once again highlighted in the media by Match. Indeed, Shar Dubey the leader of the group spoke to Axios about the management of the App Store that ‘she finds unfair .
So of course, the first argument is the commission of 30% which she considers excessive and not fair between all the developers. Ms. Dubey for example puts forward the case ” Uber “, she considers that it is not normal that the order of the races is not taxed of 30% since the application connects the customer and the driver. But what annoys him above all is the blocking of the commercial assistance that the Match group experiences on a daily basis vis-à-vis its customers who are on iOS.
She accuses Apple of implementing an inconsistent and unfair policy:
The App Store has been a great source of dissatisfaction for a number of our customers, because we do not can not really help them when they have difficulties with their subscription and billing
A frustration that continues over the years … As all transactions are managed by Apple, as soon as there is a problem or a billing dispute, the sales support of the app is powerless and invites the customer to contact Apple.
Today, Match cannot manage the commercial part of its applications itself, a problem according to Shar Dubey.
Especially since the group says it does not have no transparency on Apple’s internal procedures towards its unhappy customers. For the leader of Matchgroup, Apple must leave the choice to the user, that of seeing with Apple or with the company that publishes the application.
Dubey explained that his group was in permanent discussion with Apple on this matter. She hopes that a decision will arrive soon and that the Cupertino company will review its way of proceeding. To put pressure on the Californian giant, the leader of Matchgroup nevertheless specified at the end of the interview that she did not exclude from doing like Epic Games or Facebook and sue Apple. Although she would rather find a solution than go this route.